Where To Get Financial Assistance During the COVID-19 Crisis

Where To Get Financial Assistance During The COVID-19 Crisis

Contact your bank or lender if your finances have been strained by the coronavirus pandemic. Many top banks are offering help for customers.

Large Banks

Bank of America

*Waive overdraft fees
*Defer payments on credit cards, auto and mortgage loans   
*Submit a payment deferral request online            
*Find correct phone number on company  [contact page]

Capital One

*Contact bank directly for information on assistance plans
 *Phone: 877-383-4802


*Recommends customers request credit card, mortgage and auto loan deferments by  

[Enrolling online for assustabce]

*Small businesses have a separate link to apply for the Paycheck Protection  Program  *Phone: 800-935-9935


*Waiving non-Citi ATM fees, monthly service fees and early-withdrawal fees on CDs for eligible members on the company’s  [COVID-19 response webpage]      

*Waiving two statement cycles’ worth of monthly payments and late fees on credit cards and personal loans.  

*Waiving monthly service fees and remote deposit capture fees as well as penalties waived on early CD withdrawals for small businesses 

*Phone: 800-374-9700


*Change payment timing
*Waiving fees on personal loans
*FAQ on its  [COVID-19 response page)
*Phone: 800-347-2683

U.S. Bank

*Offering small personal loans and small-business loans 

*Offering deferred payments on auto, boat and RV loans
*Suspend mortgage customers payments for up to 180 days
*Personal Loans**
                 Simple loan
                 Fee: $6 for every $100 borrowed
                 Loan amount: $100 – $1,000
                 Term: 3 months
                 Personal loan
                 APR: 2.99%
                 Loan amount: $1,000 to $4,999
                 Term: Up to 48 months


                    Quick loan
                    Interest rate: 2% lower than the normal business rate 
                     Loan amount: $5,000 to $250,000
                    Terms: 12 to 84 months
                    Cash Flow Manager (secured and unsecured line of credit):
                    Interest rate: 1% lower than the normal business rate
                    Line of credit amount: $10,000 to $250,000
                    Updates on the U.S. Bank  
                    Phone: 888-287-7817

Wells Fargo

 *Waiving fees or deferring payments on credit card, auto, small-business and personal                loans                 

*Suspending residential property foreclosure sales, evictions and                                                    involuntary vehicle repossessions

*Suspending mortgage payments for an initial three months
* Paycheck Protection Program for small businesses
*Free financial counseling program Yellow Ribbon Network and the                                                Association for Financial Counseling and Planning Education Spending 
* Government relief check
*Apply on Yellow Ribbon Network’s website]
*Phone: 800-869-3557

Other Banks

Ally: 877-247-2559

American Express: 866-703-4169

Associated Bank: 800-236-8866

BBVA: 844-222-3862

Fifth Third: 866-601-6391

M&T Bank: 800-724-2440

Navy Federal: 888-842-6328

Regions: 800-734-4667

Santander: 844-728-0999

SunTrust/BB&T (Truist): BB&T customers can call 800-226-5228.
SunTrust customers can call 877-820-2103.

TD Bank: 888-751-9000

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