Nurses Are Being Inundated With Menial Tasks


 
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By Jordan Grumet, MD

I’m no economist. In fact, I have never taken any business or accounting classes in my life. But it doesn’t take a formal education to get this. We are speeding down the wrong path.

The call at three in the morning woke me from a deep sleep. I fumbled and strained to hear the whispered voice of the apologetic nurse. Apparently Mrs. Thompson had scraped her arm against the wheelchair, and suffered a minor abrasion. No harm, no foul. Except that ever since the state had come in and eviscerated the nursing home protocols, extra precautions were being taken. Some things just won’t be left till the morning anymore.

My early trip to the hospital was no better. My personal assistant called to say that I had to redo the form to get one of my patients a walker. Although I had signed it by hand, we had typed in the date. Apparently the medical equipment company required that the date also be written in ink. It sounds minor, but I had to find a fax machine, wait for the fax to arrive, write in the date, and fax back. All, of course, needed to be done immediately.

Luckily my hospitalized patient was getting better. And since it was neither an admission nor discharge day, I just might escape without wasting too much time on paperwork. As I was putting on my coat, the head nurse stopped me in my tracks.

“I just need to notify you that your patient claims she is missing fifty dollars, and can you sign this form acknowledging that you have been informed.”

What? Since when did I become a policeman? Since when did take charge of all criminal activities that take place inside the hospital walls?

Health care is being overrun. Government induced regulation and documentation are creating mental gridlock. The dictates of our forms and procedures are tying up those with the physical and intellectual know how to care for patients.

Why can’t you get an appointment with your doctor? Why are diagnoses being missed? Why is the quality of health care in the United States declining rapidly? Stop querying big data and start looking at the hunched backs and sore shoulders of the people who are inputting that data.

We are turning our physicians and nurses into scribes, field workers, and secretaries. Those who create the most value, who took the most time and money to train, are being overloaded with menial and level inappropriate tasks.

No small business would be naive enough to operate this way.

Why then, should one of the largest sectors of our economy?


 
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COMMENTS

  • There was a study done several years ago in a large hospital system on the east coast. They measured the amount of time nurses actually spent taking care of patients in a single shift; data showed about 12% was dedicated to actual patient care. After all the charting, paperwork associated with tasks like looking up the correct CPT code associated with the correct charge for the correct diagnosis (one example), they had little time to make rounds, check on patients, or spend time talking with them. I have worked in nearly every area throughout my career, but for years I have been a Director of Surgical Services. For the last 9 years, I have acted as an Interim Director and or consultant in several places in various states. It is no different in the world of surgical services. The pressure to improve turnover, complete the EMR, maintain safety, and deal with impatient frustrated surgeons has overwhelmed nursing and created an unsafe environment in which the patient is lost. For-profit environments particularly, continue to stress volume and time reduction. This reaches out to other departments like PACU, and SPD as well which ultimately affects safety. I have watched this increase gradually over the years, and now I question, like so many others if this is the working environment to continue in. Most nurses are terrified thinking about going in for a procedure without being able to hand pick their caregivers. I realize the regulatory agencies and government have created some of this monster that seems to be like a boulder rolling down a steep slope. However, these provisions were created because of serious errors that may have caused injury and even death. We are responsible for some of this, and certainly, physicians have contributed their fair share. This is not even touching the cost of health care that continues to climb. It saddens me that much of bankruptcy filed now is health care bills. Basically, if you had a catastrophic illness or injury and you are middle income, you may be saddled with enormous bills you will never be able to pay off. All because you needed healthcare.

  • We could go back to a time when the patient submitted medical bills to their insurance company themselves. Pay at time of service if it is not an emergency. Eliminate a lot of paperwork, extra staff and reduce costs. I believe in the effort to protect against litigation, most industries have doubled up on paperwork and forms. I\\\'ve seen this towards the end of my husband\\\'s business in the automotive industry and even for fun events like Doggie Dip Day at the community pool.

  • You blame government regulation for the red tape that the medical equipment company and the hospital policies subject you to? I fail to see how that isn’t a strawman. Sure, when the state comes in and imposes regulations on healthcare facilities that can be difficult- but what about the facilities that refuse to adapt in constructive ways to these regulations? The institutions themselves seldom choose to support the very staff which bear the brunt of it. They don’t hire more nurses because of more paperwork, they don’t accommodate the physicians who are grossly overworked, nor do they create and support new positions that could alleviate some of the burden on the staff. Often times, the policies that create so much strife are the products of the hospital itself and their lawyers to abdicate them of as much legal responsibility as possible. The effort and resulting minutia of the policies aimed at decreasing the healthcare facilities’ liability often falls on the healthcare providers. I believe what is more to blame is the for profit structuring of healthcare institutions that squeezes the staff involved in patient care because that is what makes economic sense- especially the nurses. Why? Because nurses are the biggest cost to the facility and make them no money in return- unlike physicians. Meanwhile, hospitals seem to have no trouble creating more and more levels of middle management not involved in patient care, executive bonuses, and hiring consultants. Of course, the Medicare requirements can be expansive and I don’t mean to mimize it. But it’s also terribly simplistic to blame “government regulation” for the brunt of what is happening to healthcare. In fact, I would argue it is a lack of regulation by a more well structured and well funded public sector over healthcare business practices that contributes to the madness that is currently going on in the healthcare industry. I want to point out as well, if the nurse staffing was what it needed to be I’m sure those 3am calls about a skin tear would minimize substantially. Nursing homes are notoriously understaffed and underfunded, so that is equally if not more to blame than whatever “regulation” was imposed on the facility to take extra precautions. That is just the facility not addressing the root cause.

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