Naya Health, Once A Promising Breast Pump Startup, Now Leaving Customers In The Dark


 
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Founded in 2013, Naya Health is one of the most notable tech startups working on a better pump. The company’s support site is now shutdown and it’s stopped updating its social media accounts. Several customers who said their pumps, which cost $1,000 and aren’t covered by insurance, had stopped working, said Naya Health had not provided them with adequate support or replacement parts.

While the Naya Health breast pump’s price tag is significantly more than most competing devices, customers were willing to give it a chance because of its unique flange design, which used silicone and water instead of plastic cups to recreate a nursing baby’s mouth.

Users have left a series of complaints on Naya Health’s Facebook page since May about performance issues, poor customer service, and long shipping times or non-delivery of pumps they ordered months ago. A Kickstarter campaign created for Naya Health’s smart baby bottle, which raised more than $100,000, is also filled with complaints about orders not being fulfilled (the last response from co-founder and CEO Janica Alvarez was posted six months ago).

Naya Health’s Facebook and Instagram accounts haven’t been updated since summer, even though users are still using them to post complaints, while its Twitter account has been set to protected mode. Many customers have begun turning to the Better Business Bureau’s site to post complaints after saying their messages and calls to Naya Health went unanswered.

An email sent to Alvarez, who co-founded the company with her husband Jeffery Alvarez, Naya Health’s CTO, received an auto-reply.  Naya Health investors Tandem Capital and Bojiang Capital, the co-leads of its seed round, did not comment. The company has raised $4.6 million in angel and seed funding.



 
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Articles in this issue:

Masthead

  • Masthead

    Editor-in Chief:
    Kirsten Nicole

    Editorial Staff:
    Kirsten Nicole
    Stan Kenyon
    Robyn Bowman
    Kimberly McNabb
    Lisa Gordon
    Stephanie Robinson

    Contributors:
    Kirsten Nicole
    Stan Kenyon
    Liz Di Bernardo
    Cris Lobato
    Elisa Howard
    Susan Cramer

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